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What ICMA uses your personal information for
The ICMA Group collects and uses your information to administer, support, improve and obtain feedback on our services and to detect and prevent faults, breaches of our network security, the law or our contract terms.
We will also use all this information to assess what ICMA Group products and services may be of interest to individuals and to personalise our service and marketing.
If you are registered to use a service, ICMA may contact you to obtain feedback on that service and any improvements we could make to it.
Further information/marketing
If you have agreed to such contact, the ICMA Group may contact you about those of its other services to which you do not subscribe but which may interest you. We may for example invite you to join a free trial of a service. Such contact may be by post, fax, email, or by telephone from time to time. You have a right to ask us at any time not to contact you by way of direct marketing. Then you will no longer receive invitations for product information or free trials.
Calls to our Help desk
Calls to ICMA telephone help desks may be recorded for quality control, regulatory and monitoring purposes.
Personal Information ICMA collects
The ICMA Group collects and updates information about users of its services, suppliers, third parties, visitors to its websites and other individuals it deals with in its day-to-day business. It may obtain this information via direct contact with you, from third parties such as your employer or another one of our suppliers and automatically via your use of our services. We also use ‘cookies’ which may be sent to your computer. Cookies enable us to collect information on how our web sites and services are being used and to manage them more efficiently. Read our cookie policy here.
* Information you/others give us: This information includes your contact details, registration and payment details, support problems, details around participation in events, prize draws or surveys and certain relevant details of your interests and preferences.
* Information we collect via our services: If you are a registered user of our services the ICMA Group also gathers information about your use of our services, such as generic types of data accessed, times and volume of use of the services and Traffic Data.
Storage methods and duration
The ICMA Group may store your information in its databases, for reference. The information may be retained and used by the ICMA Group for a reasonable period, reflecting our need to answer queries or resolve problems, provide improved and new services and any data retention requirements of the law.
Passing your information to others in your own organisation
If your employer subscribed for the service on your behalf then we may pass certain information to your employer about your use of the service where your employer has a legitimate reason to receive it. Similarly if you are the point contact person in your organisation for a service, we may pass your contact details to those in your organisation for this purpose.
Passing your information to third parties
The ICMA Group may sell or rent your personal data to others outside the ICMA Group, for the purpose of marketing their services.
In some instances, we may pass information to third parties involved in the relevant ICMA Group service particularly when this may be of benefit to our membership. They may then match it with the data they have for this purpose.
Newsletters and ICMA publications
You may be given the opportunity to receive a related newsletter by email. You can at any time choose to stop receiving a service's newsletter by following the instructions with the newsletter.
Interception of mail
ICMA may intercept some mail and email addressed to individuals in ICMA. The reasons it may do this are related to security of ICMA, its staff and others, for detection and prevention of crime and to identify correct recipients or to make sure mail is dealt with during staff absence. In the case of emails, we may reject, delay or remove content from emails which have a nature, content or attachments which may disrupt our systems or because they may pose security issues such as viruses. We may also filter out emails which contain certain content on the basis that content is offensive or the email is unwanted or spam. In certain circumstances this may unfortunately result in "innocent" emails being affected but we do try and reduce such occurrences.
International Transfer of your information
Because ICMA services and the ICMA Group are international, personal data may be made available internationally, including in countries which do not have data protection laws, or laws which provide as much protection as in the country of origin. We seek to require those to whom we transfer your data to protect it and your privacy. This way ICMA works to protect personal data transferred to countries which do not have data protection laws or whose laws are less strict.
Security and staff awareness
ICMA has developed strict corporate policies governing information technology. These cover areas such as access control, authentication, audit, monitoring, alarms, data storage and back up and transmission standards and environment integrity.
ICMA Group
ICMA Group means ICMA Zurich and its subsidiaries or corporate entities, as they exist currently.
If you have registered for ICMA’s Membership, you will be provided with an entry in a searchable directory (Members’ Register on-line) that allows other users of that service to view your name, email address, job function and place of work.
It is possible that those in or outside the ICMA service will obtain or contact you via the Members’ Register.
© ICMA 2005
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